View all posts filed under 'newworkplaces'

My Best New Work Place – a room with a view

Friday, 23. June 2006 12:12

June 23, 2006

"My Best NewWorkPlace" has a view of the outdoors, which is why I love working from home. I have created a wonderful garden with a fountain right outside my home office window. But as my garden is shaded by trees, the office is a tad dark. I would prefer a little more daylight. Adding a skylight is on my remodel list.

When I to need to work away from my home, I look for place with similar component. The concept of “need” has various definitions – need to because I have appointments with clients; need to because I am out observing work and workplace patterns; need to because I’ve been home too long and am climbing the walls. So I am always on the hunt for places with windows on a great view.

My Best WorkPlace: Component #1 – A Great view
W
hat constitutes a great view is also variable. My absolute favorite is directly overlooking water, preferably the ocean. That is why places like Half Moon Bay and Santa Cruz are on My Best RoadWork Place list. Second, in my area, is overlooking the San Francisco Bay. Unfortunately for me, that usually means a trip north to San Francisco or the upper East Bay, as waterside development is scarce and highly restricted in the South, more newly developed areas of The Bay. But I’m willing to take the drive (on off-commute hours) or by public transportation, to be in a great workplace.

My Best WorkPlace: Component #2 – Distractions
As many of you know, I am a heavy Commons Worker. That is I like to work where there is a sea of ever-changing activity. One of my personal attributes is the ability to concentrate in this kind of environment. In fact, I have discovered that the very presence of sound and movement helps me to do so. It seems that by keeping a part of my brain busy blocking out what are considered distractions for others, allows another part of my brain to go into deep focus. In turn, getting me out of that mode is a struggle.

I became aware of this phenomenon in my twenties. I would often go out of my office and join the rest of the staff in the studio area. Sometimes I would look up from my work to be greeted by a peel of laughter. Seems they had been talking to me and trying to get my attention for quite a while and I just didn’t hear them. It took their laughing, a change in the noise level, to break my concentration.

I also know that this mental ability is coupled with an extreme bent towards internal visualization. When I listen to people, I create a picture of what they say in my mind. An experience in college made me aware of this trait. I was sitting in class working on a lighting design, when the instructor came up and asked me if I was okay and needed any help. Mystified, I asked why he thought so. Turns out I had been just sitting and staring at my paper for quite awhile. I then
realized and explained that I wasn’t just sitting there, but that I had been designing various scenarios in my head – internal visualization. Eventually when I had a version I thought would work, I would start drafting.

My Best WorkPlace: Component #3 – Community
Most people think that if I can concentrate so well, being a Cave Worker, closed up be by myself in an office or home alone. would be ideal. They are wrong. Remember above I mentioned that I needed something, noise or movement, to shut out in order to concentrate? Sitting in perfect quite doesn’t work for me at all. I usually have the TV, radio or a CD on when at home. But even with these occurring, my home office is not ideal. I crave one more component – activity of
others. This is why most libraries don’t work for my either. Sitting buried alone in the stacks is really uncomfortable. However, being out in an open reading area does work. There is usually enough activity to keep me happy and focused. Interestingly, more and more, libraries are offering a variety of work spaces.

What about the community part? This is the people component, the need to be among others while working. Thinking back on my life, I have always had this desire. I recall my struggle in high school to do homework. I would be sitting at the kitchen table, which was really a
“great room”, but we didn’t call it that then. Adjacent, but open to the kitchen through a wide pass-thru, it had our everyday eating table (we only ate in the dining room when company came) and also the family room set up with couch, the TV and stereo. There was always a lot of activity, this being the hub of the house, and I liked doing my homework there. But invariably, my mother would come by and say “You can’t get your homework done here with all of this noise, go to your room,” or some such version. So off I went, lugging my pile of books to my bedroom.

Disrupted by the move, or so I thought then, I found it hard to concentrate again so I procrastinated and usually turned on the radio. Again, in came my mother, professing that I couldn’t work with the music on and telling me to turn it off. Like a good little child, I did,
and it would take me sometimes literally hours, to get back to work. I always thought it was the distractions in my room. I’d open my closet and try on different outfits, or pull out a game or anything but do my homework. It is only in recent years, when I started studying where people really work best and what makes a good workplace, that I realized it was the closed, isolated and quiet environment that was the real distraction. I wasn’t a bad student, but just think, I could
have had straight A’s if study groups had existed then. So parents and teachers, apply these lessons when trying to understand why your kids aren’t studying. A learning disability, laziness or hatred of homework may not be their study problem, but simply that they are studying in the wrong work environment for them.

If any of you know of a public place with a great view and plenty of people around, please let me know. Of course, outlets, free WiFi and a good selection of teas are also needs, but that is just a given.

Have a “ My Best WorkPlace” of your own? Please let me know and also, include why and whether you are willing to share it with the rest of us. Thanks.

Category:newworkplaces | Comment (0) | Author: Catherine Adams Lee

The Ever-Evolving Work Place

Thursday, 15. June 2006 12:09

June 15, 2006

For the past 100 hundred years, “office work” has been performed either in an individual closed room or a large, single open area. The Boss or upper level management sat in the closed room, the office, usually with the door shut. Everyone sat elsewhere.

For the first 50 or so of these years, everyone else, the others, were open bull pens. There is a wonderful picture on the National Building Museum’ s web site that illustrates this perfectly. The Sears Roebuck Chicago Headquarters photo, circa 1913, shows one large room with rows upon rows of typists. All are seated behind the same kind of desk, with the same type writer, facing the same direction, performing the same job. Not a modern office work as we think of it today, rather the factory-like production of piece work created on a typewriter. This “office” is structured for single-tasking, in one location, with one environment and one set of support equipment in a
vertically hierarchical organization.

Since the 1970’s, this other work is done in open office systems, now infamously dubbed Dilbertville – rows upon rows of same size cubicles. Originally designed as an improvement over the open pit, the rampant proliferation of the cube has nothing to do with altruism. Now considered a workplace evolution of the open bull pen, the change that took place was not so much in the office structure, but in the work performed within the panel walls. Leaving repetitive, single-tasking behind, work has become multi-tasked, varied and different, changing on a daily, even hourly basis.

As we begin the next century, the work and the workplace are changing again. Enabled by technology, the transition out of the Industrial Age to the Space/Knowledge/information/internet Age (the era to be named by future generations) is complete. No longer constrained by the four walls of an office, cubicle or office building, work occurs wherever and whenever, across the boundaries of space and time.

Thus has emerged a new worker – one who can work anywhere, plug in anytime. This person revels in infinite variety, is motivated by the change of scenery and is more productive surrounded by an ever-shifting sea of activity. Who are these workers? They can be seen
sitting in your local coffee house, the town square or an airport lounge with cell phone to ear and PDA in hand.

Unfortunately, these workers can not be found in today’s office building. Maybe companies can be forgiven for not providing a workplace for this worker, having only recently been discovered
sitting in coffee shops with a laptop and a latte. Like a newly found species of bird, corporate anthropologists are mystified by what exists in these environments that draws such workers there in droves.

Equally unfortunate is the phenomena of lack of perception on the part of the worker. In other words, most have no idea what species of worker bird they are, blindly migrating from one company to another or from cube to cube. Haphazardly assigned work space based on job
title rather than personal productivity, they have been forced to adapt and accept their environment, never given the opportunity to discover their personal work mode or know in which office conditions they best thrive.

Do you want to know which type of worker you truly are? Or whether you became that by way of purposeful intent or unlucky happenstance? I have a process for discovery.

Think you know your species. Please fill out my ‘Work Mode’ survey. I am tracking migratory patterns.


 

Category:newworkplaces, Trending | Comment (0) | Author: Catherine Adams Lee

What is a “Work Place”?

Tuesday, 6. June 2006 12:06

June 6, 2006

I am left with both relief and sorrow, having recently finished teaching the Advanced Commercial Interior Design class at my local Community College. I will really miss the students, the sharing of ideas and, most of all, experiencing their creativity. On the other hand, I am happy to be relieved of the burden of preparing, presenting and grading twice weekly lesson plans, sixteen weeks worth.

Teaching filled all my extra brain time and then some, encroaching into my daily "work" routine, redirecting my attention from business to creating the course material. But, as the old adage goes, I learned as much from teaching the class as the students did taking it, perhaps more.

I hope to share their projects with you in the future. Their work was exceptional, though they are a little shy about it. As part of their final assignment, they created a workplace for a mobile worker in a remote or non-traditional location. Selections included a cafe/coffee house, an upscale hotel room and an airport waiting area. Each involved the design of a work area for a laptop user and, as a project criteria, each created out-of-the-box concepts.

Their problem solving and imaginative solutions were a pleasure to see. Even more so, as I was able to see their thought progression as they joined me on a journey to the future of work and the future workplace – a long way from the first day when I asked them "what is a workplace?"

I have asked this question of many groups and am always amazed at the wide array of answers, each definitively a reflection of their personal perspective. Here are some of the responses from the class.

  • A place to keep out the elements / protection from the rain
  • For safety
  • A place to put furniture
  • To provide lighting; acoustics; appropriate materials; ergonomics
  • For workflow; circulation; adjacencies
  • To reflect the culture of an organization
  • To build architecture that makes a statement about the company


As is evident, the answers reflect their particular point of view. There is also a progression of thought from the general to the specific and from the micro (I,me) to the macro (civilization at-large), an interesting and common transition pattern.

Also common among all groups I have surveyed is – all of the answers are correct and all are correct only in part. None have responded with the simple and overarching descriptor. The workplace is a place where people work.

Companies hire people because they need them to work, to produce a product or service and, hopefully, a profit. The workplace – its physical, organizational, technological, managerial and executive structures, exists solely to support and enhance the work done by the people. The workplace is a place where people work. And just as a home is not your house, but anywhere you are. So, thanks to technology, a workplace is not a place, but anywhere you work.

These students are on their way with this knowledge. Thus becoming some of the few that will be able look at the workplace in a different way, with new understandings, able to design not just our present day boxes but those new workplaces of today and tomorrow, where ever people choose to work.

Category:newworkplaces | Comment (0) | Author: Catherine Adams Lee

The Importance of Being Earnest in Actions

Tuesday, 13. December 2005 12:02

December 13, 2005

While listening to Joan Didion discuss her latest wrting effort on a City Arts & Lectures program, broadcast on one of my local public radio stations KQED, I was reminded of the event that cemented the importance of new work places for me. The book, "The Year of Magical Thinking", recounts her during the illness of her daughter and after the sudden death of her husband, writer John Gregory Dunne.”T

The subject of dealing with illness was what recalled the event that occurred when I was working with Sun Microsystems on their Satellite offices. Sitting in one near my home, I was asking employees why they had chosen to work at the new site. One gentleman had a story that still resonates today. He was there because his wife had cancer. Working at this site, closer to home, allowed him to be near her if she needed help. That particular day, he was there to do some work while waiting to pick her up after a chemotherapy treatment.

Sun satellites were small alternative office facilities. Separate from the corporate campus in the California, they were located geographically closer to employees’ homes. Back then, in order for the general Sun population to log into Sun’s system they needed to be at a Sun Workstation. This made access from some place other than a Sun office difficult and working at home almost impossible. Some engineers had ISDN lines, but then laptops and broadband DSL or cable connections were in no way ubiquitous, for Sun employees or anyone. Hard to believe that was only a short time ago. Sun originally opened three satellite offices as prototypes for different places where employees could
“drop-in”, the name later attached to the sites. Much of the original intent was to mitigate commutes. Employees could stop at these workplaces, grab an open workspace, do email, make phone calls and then later, when traffic died down, continue on to their assigned office on campus.

As usage evolved, employee’s found various reasons to work at the facility. But this man’s story was so powerful it has always been the best example, and for all the right reasons, why different office places should exist. Empathy for another human being in
crisis, desire to help the employee and his or her family, true work/life balance enabling – all ways good companies want to treat their workers, yet rarely take the real steps to make the aspirations possible. If this man did not have this new type of workplace available, his options would have been limited or worse – ignore his wife’s needs because work was more important, try to commute back and forth to his office adding stress and worry resulting in less attention and quality paid to either entity – work and family, or the perhaps quit working completely.

Sun’s action, whether meant for this specific result or not, created a win-win for both. Tangibly, the company gained productivity, which might otherwise been lost, and the employee gained relief from stress and angst during a time of extreme hardship.  The
intangible gains included mutual respect, trust, consideration and perhaps even today’s rare commodity of loyalty. As sincere the desire may be for companies to create the best place to work, good intentions are not enough. They must be followed by earnest actions – which means development of the actual infrastructure that brings intent to fruition.

Category:newworkplaces, Productivity, Work/Life Balance | Comment (0) | Author: Catherine Adams Lee

Telecommuting Tax Fairness Act

Monday, 21. November 2005 11:40

November 21, 2005
The Supreme Court recently refused to hear an appeal on New York state’s enforcement of its telecommuting taxation actions, as spotted in a www.siliconvalley.com article. It seems that New York believes is has the right to acquire 100% of an employee’s state
income taxes for any person working for a New York based company, no matter where they may live.

As the article states,

    “New York lawyers argued that the state was entitled to tax Huckaby’s earnings because the worker chose to live in another state “solely for his own convenience.” The income would have been exempt if he were required to work elsewhere, under the state system.”

The decision appears to hinge on the premise that living in another state was for the employee’s “convenience”. This argument has bothered me ever since I read it. What is an employees’ convenience? Did the employee originally live in New York when hired by the company and then for the fun of it move to Tennessee? This might be for his onvenience.

Did he already live in Tennessee when hired by the company? This would seem to be for the company’s convenience. With technology advancements as they are today, the ability to hire good employees where ever they live is a clear advantage. Did the
employee start in New York and then move to Tennessee to take care of ailing or aging parents, yet maintain his existing job? This would seem to be a convenience for both parties.

Since the article didn’t explain this ruling in detail, I decided to do more research.  Here is the basic problem. It is not really about which State gets your income tax. Some people may not care. It’s about double taxation. For instance, you work for NYCompany
(NYCo) in New York and actually work in the company’s New York office 40% of the time. New York taxes you on that part. You work for NYCo and live/work for NYCo in State ‘X” 60% of the time. New York taxes you 100% because your NYco was in its state. And,
State ‘X’  taxes you again on the 60% income because it was produced in its state. In order for you to avoid double taxation, State ‘X’ must grant a credit for the taxes you paid to New York.

Even if State ‘X’ grants the credit, you still may wind up paying more for the “convenience” of telecommuting if New York’s tax rate is higher than your home state’s. Additionally, your state looses the benefits of your tax dollar. The money that would go for your local roads, schools, public utilities and other services, will go to New York. Which is why you should care where the money ends up..

Yet other work is afoot. A Bi-partisan group of Senator and Representatives have introduced legislation in both houses known as “The Telecommuter Tax Fairness Act of 2005.”  The bills are “ To amend title 4 of the United States Code to prohibit the double taxation of telecommuters and others who work at home.” S. 1097  H. R. 2558 are currently in committee in both houses. Let’s hope they pass. It only seems fair.

Category:newworkplaces | Comment (0) | Author: Catherine Adams Lee

Telecommuting: Is the ‘Need’ there?

Friday, 18. November 2005 11:54

November 18, 2005                                             

Should you or should you not telecommute? While discussing new workplaces with a women the other day, she told me that her company recently started a program that encouraged people to work at home one day a week. The intent was to help employees reduce stress and improve their work/life balance, a laudable move.

She immediately told me she tried it and telecommuting definitely didn’t  work well for her. That was it, she worked better at the office, said in a tone that meant, don’t talk me out of it. She liked to be around people, liked the concept of going-to-the-office, wanted the personal interaction – all the normal, and valid, reasons for not working elsewhere.

Talking further about individual work styles, I tossed out my sentence about prescriptive change and how just telling people to go home rarely works. The most successful home workers have a personal ‘need’ to work at home.

Well, that opened the floodgates. Turns out that her husband is retired and works at home. Also her adult kids drop by all the time and have demands. And the dog chews the paperwork … It  isn’t that she can’t get herself to sit down and work, isn’t a self-starter or not capable of self-managed work. She has a NEED to work elsewhere. For her, going to work is going to her productive work environment and an escape.

So what do you do if you have to or want to work at home, but it isn’t necessarily the type of atmosphere  where you concentrate best?

Here are three key tips:

  1. Pick your home office location with privacy in mind. Be able to close the door in order to block out other household activities. Closing the door also helps with the
    visual privacy. But unless you are hermetically sealed, noise may still float under it. Adding a personal CD player and a set of headphones can help. Or try a desktop fountain. Something to create ambient noise and block or diffuse other sounds.
  2. Creat a set of rules or guidelines for others to follow. You are at work after all. When you are at your company office, does do family members phone every time the mood strikes? Being present implies accessibility. Ask them to please modify that behavior.
  3. Be sure that working in your current company or home office workspace is truly the way you work best. Experiment by working in different types of environments. Some type of noise may be distracting to you and another kind may not. Or, as in the above case, it is not only about the physical distractions, but the psychological ones – the difference between being treated as ‘Wife’ and ‘Mom’ versus Co-worker.

Incidentally, all of the above holds true for office workers. For those whose work style includes the need for quiet and no distractions, setting up rules of engagement is the mandatory first step for productivity. Enforcing these boundaries is the next.

Category:newworkplaces | Comment (0) | Author: Catherine Adams Lee